Shipping Policy

At Radiate Signs, we are committed to providing a seamless and reliable shipping experience for all our customers. Below, you’ll find key information on processing times, domestic and international shipping, and tracking.

Order Processing Time

Orders are processed after payment confirmation, excluding the design period. Our standard processing time is approximately 3-4 weeks, with the option for expedited processing. While we strive for timely delivery, unforeseen shipping delays may extend the timeline up to 6 weeks in rare cases.

Domestic Shipping (Canada)

We offer nationwide shipping across Canada using the most cost-effective carriers.

Free shipping is available for orders over $300 CAD.

At this time, we do not charge separate shipping fees, as sales are not yet processed directly through our website.

Free local delivery is available within Ontario, with no minimum order requirement.

International Shipping

We offer worldwide shipping, with rates determined at the time of order confirmation.

Delivery times vary based on location and carrier availability.

Import duties, taxes (including VAT), and customs fees are the responsibility of the customer.

Tracking & Order Updates

All orders include tracking information, which will be provided via email once the shipment is dispatched.

Customers can check the status of their order through their tracking details.

P.O. Box Deliveries

Some carriers may have restrictions on P.O. box deliveries. Please check with us if you require delivery to a P.O. box.

For additional questions, please contact us at radiatesigns@gmail.com. We appreciate your business and look forward to illuminating your space with our custom neon signs!