Privacy Policy
Last Updated: Feb 17th, 2025
At Radiate Signs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, make a purchase, or interact with our services. By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect various types of personal data to provide and improve our services. This includes:
1.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address.
- Order Details: Billing and shipping address, payment confirmation.
- Account Information: Username, password, security questions.
- Customer Support Inquiries: Messages, feedback, and other communication sent through our site.
1.2 Information Collected Automatically
- Device and Browser Information: IP address, browser type, operating system.
- Usage Data: Website interactions, time spent on pages, referral links.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze site traffic.
1.3 Information from Third Parties
We may receive personal data from:
- Payment Processors: Transaction validation and fraud prevention.
- Shipping Partners: Order fulfillment updates.
- Marketing Partners: Ad performance and customer engagement analysis.
2. How We Use Your Information
We use your information for the following purposes:
- Order Processing & Fulfillment: Completing transactions, delivering orders, sending confirmations.
- Customer Support: Responding to inquiries, resolving issues.
- Marketing & Advertising: Sending promotional content (with opt-out options), personalizing ads.
- Security & Fraud Prevention: Detecting unauthorized activity, ensuring safe transactions.
- Legal Compliance: Meeting regulatory obligations, responding to legal requests.
3. How We Share Your Information
We may share your personal data with:
- Service Providers: Payment processors, shipping companies, IT services.
- Marketing & Advertising Partners: Targeted ad services and analytics.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: If we sell, merge, or transfer our business.
We do not sell or rent your personal data to third parties.
4. Cookies & Tracking Technologies
We use cookies for:
- Essential Functions: Enabling website functionality.
- Analytics & Performance: Understanding user behavior and improving our site.
- Marketing & Retargeting: Delivering personalized ads.
You can manage cookie preferences in your browser settings. Disabling cookies may affect site functionality.
5. Data Security & Retention
We implement security measures to protect personal data, including encryption and secure payment processing. However, no system is completely secure. We retain personal data only as long as necessary for business and legal requirements.
6. Your Rights & Choices
Depending on your jurisdiction, you may have rights such as:
- Access & Correction: Requesting a copy of your data or updating information.
- Deletion: Requesting removal of your data where applicable.
- Marketing Preferences: Opting out of promotional emails.
- Restrict Processing: Limiting how we use your data in certain circumstances.
To exercise these rights, contact us at radiatesigns@gmail.com.
7. International Data Transfers
If you are outside Canada, your data may be transferred to servers in other countries. We implement appropriate safeguards to protect your information when transferred internationally.
8. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated "Last Updated" date. Continued use of our services implies acceptance of the revised policy.
10. Contact Information
For any privacy-related concerns, contact us at:
Radiate Signs
158 King Street North, Waterloo ON N2J 2Y2, Canada
Email: radiatesigns@gmail.com